Are you looking for your next challenge? Are you ready to work with a performance-based small company? At Zantech, we are a dynamic Small Business focused on providing complex, mission focused solutions with a proven track record of outstanding customer performance and high employee satisfaction. We are looking for you; someone who strives to build a strong team and to deliver “Outstanding Performance…. Always!”. If so, we would love to talk with you regarding that next step in your career.
This upcoming position as a Sr. Help Desk Specialist - Tier 2 support will provide application support to clients across the US.
The Help Desk responsibilities include but are not limited to:
- Provide technical (tier 2) support to multiple customers in multiple time zones
- Resolve issues that cannot be helped by tier 1 (i.e. local) support
- Understand multiple applications supporting government users.
- Work with programmers/systems administrators to improve and provide system improvements
- Provide phone, email or in-person support
- Ability to interact with various offices and private or public users
- Provide support to not only current applications, but also new technology as added to the suite of technologies offered
Required Knowledge, Skills and Abilities:
- 10+ years experience in Technical Support
- Expert level knowledge of:
- Microsoft Office Products including but not limited to, Word, Excel, Outlook, PowerPoint, Project, Visio, Teams, and Access.
- Internet Explorer, Chrome, Firefox, Microsoft Edge, Adobe Acrobat, and general office automation equipment (i.e., digital senders, copiers, scanners, etc.).
- Masters Degree OR Bachelors Degree with 12 years experience
- Active DoD Secret Clearance or greater per contract requirements
- To be eligible for this role, you must be fully vaccinated against COVID-19 at time of hire, per contract requirements.
“Outstanding Performance…Always!”
Our corporate motto represents our commitment to build long-term relationships with both our clients and our employees by providing the highest quality service in everything we do. We strive for excellence for our clients and for each other.
We embrace the opportunity to hire individuals with new talents and fresh perspectives. Zantech offers a competitive compensation, strong benefits and vacation package, as well as providing you with a fast paced and exciting work environment. Come join our team!
Zantech provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.