Are you looking for your next challenge? Are you ready to work with a performance-based small company? At Zantech, we are a dynamic Small Business focused on providing complex, mission focused solutions with a proven track record of outstanding customer performance and high employee satisfaction. We are looking for you; someone who strives to support a strong team and to deliver “Outstanding Performance…. Always!” If so, we would love to talk with you regarding that next step in your career.
At Zantech, we apply state-of-the-art technology to solve our Federal Clients' most mission-critical challenges. We embrace the opportunity to hire individuals with new talents and fresh perspectives. Zantech offers a competitive compensation, benefits and vacation package as well as providing you with a fast paced and exciting work environment. Come join our team!
Zantech is looking for an upcoming talented Helpdesk Support Section Lead who oversee a team to maintain an excellent delivery of service related to computer hardware and software problems. You will manage and evaluate the performance of a help desk team, ensuring timely and accurate customer service. You will recruit, train, and support help desk representatives and technicians. You will establish customer service standards, contribute to improving customer support, and provide feedback to internal teams. Your role involves developing reports on team productivity and maintaining a problem-solving attitude to ensure high-quality technical support and enhance client satisfaction.
Responsibilities include, but will not be limited to:
- Managing the help desk team and evaluate performance.
- Ensuring customer service is timely and accurate on a daily basis.
- Recruiting, training and supporting help desk representatives and technicians.
- Support the team through updating and writing SOPs and Documentation via technical and non-technical writing.
- Attend meetings and prepare meeting minutes for delivery to the attendees.
Required Experience or Knowledge of the following technologies/functions:
- Possess five or more years’ experience of customer service-related tasks and have a minimum of 3 years in a supervisory experience.
- Hold a current IAT level 2 certification.
- Possess one or more of the following: An advanced Microsoft certification less than 2 years old or
- Four-year degree in customer service, business management, or management studies or
- Four-year degree in computer science, information technology, or information systems or
- Two-year degree in computer science, information technology, or information systems and possess IAT level 3 certification
Required Security Clearance:
- US Citizenship and the ability to obtain and maintain an active DoD Secret or higher clearance, per contract requirements.
“Outstanding Performance…Always!”
Our corporate motto represents our commitment to build long-term relationships with both our clients and our employees by providing the highest quality service in everything we do. We strive for excellence for our clients and for each other.
We embrace the opportunity to hire individuals with new talents and fresh perspectives. Zantech offers a competitive compensation, strong benefits, and vacation package, as well as providing you with a fast paced and exciting work environment. Come join our team!
Zantech provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.